My son financed a car through GMAC/Ally about 7 months ago and I co-signed for him. On December 12, 2010 a drunk driver hit him and totaled the vehicle.
The car was towed to a storage facility and they notified Ally that it was on their premises, we had State Farm requesting the vehicle be towed to a repair shop for visual inspection but when I called the storage yard I was informed that Ally had picked the car. This was done without notification to myself or State Farm. The loan was paid on time and never paid late. Because Ally picked up the car, they listed it as a repo on our credit report.
Ally refuses to accept the pay off check from State Farm and each day the interest charges increase. It took over a month for Ally to give State Farm the payoff which only increased it as each day storage fees were being added. Im at a loss as to how this situation can be resolved without an attorney because I get no help from any Ally who states the repo will not be removed and the payment will not be accepted.
I have been turned down for loans because of this and in April 2011 the balloon payment is due to be refinanced on my home. I could lose my home over this!
Monetary Loss: $20.