Gmac - We cannot get our money back on an overpayment
We refinanced our house last year and the taxes were paid by two companies at the same time and GMAC Mortgage been one of them. We have written proof they received a refund from the Board of County Commissioners of Ft. Lauderdale, Florida in the amount of $1,421,586.74 Check # 0032978 on Jan 11, 2012. Our tax account number shows "account has no balance due", meaning our money was refunded to GMAC with above check reference. By the way, this refund was sent to one of their parent companies (CORELOGIC P.O. Box 961250 Refund Dept. - Fort Worth, TX 76161-0250) they use to pay their taxes throughout the country.
We have called at fifty times pleaded, begged, to research their records and return our tax overpayment of $3,821.07 and nothing has been done, their attitude is the worst, they are short in temper and nasty to us when we request our refund....................Their common answer is "we do not have a refund showing in your records".
My question is where do I go from here, what do I do and to whom should I request help for this legitimate refund?
Coral Springs, FL 33076