If you are not satisfied with the level of customer service afforded to you, escalate your issue to the Executive level, this is where you will see results. My husband and I were involved in a refinance situtation where the processor handling our case was not responding to phone calls. After well over a month of the avoidance technic practiced by the processor and her superior, we took it to the Executive level and we contacted the President of GMAC via e-mail and we are now starting to see results. You have to let management know what is going on because they are often left in the blind about your issues and your problems with dealing with Customer Service, Underwriters, Loan Processors etc. Make sure you keep copiuos notes of the times you called and who you spoke with or didn't speak with. The number of times you called, don't blame the Corporation if they don't know.

Anonymous, 1287e1b



  Comments (1)
1. Written by ashley greer on June 14, 2011 from denver, colorado, US
Would you mind sharing with me the executive contact information? I am having a lot of trouble that I can't seem to get resolved. My email is I would really appreciate the info.

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