Pissed Consumer - Failed to release Lien

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Failed to release Lien

Jun 24, 2008

GMAC complaint by Exbrit49

I purchased a Chevrolet Malibu via GMAC and despite the fact the loan was paid of 8 years ago, they still have not released the lien on the title.

I have called them twice and still no luck, They keep promising but nothing as yet.

On the first call they promised to release the lien within 7 to 10 days. I just called again after 3 weeks and there was no activity on the account. The first individual i had spoken to had taken no action to release the lien.

Since I am waiting to sell the vehicle its a real problem.

I no longer purchase GM products, and as well as poor poor quality vehicles, they have lousy service at GMAC. All of the calls appear to be going to India, and the reps will not provide their identification, just an anglized first name and a department number. Not good enough for me, no wonder GM is a mess!

I buy Korean now. My Korean vehicles have had zero problems with either the vehicles themselves or documentation.

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Comments (1)

1. Written by Happened to me too, on 08-07-2008 14:14

I've been trying on and off for five years to get our lien released. I've got paid in full paperwork, but they won't send the lien release to the clerk! I will never finance through GMAC again!!

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